Privacy Policy

BestStart Privacy Statement

This information explains how we comply with applicable privacy requirements and sets out minimum standards for how we deal with personal information collected and used by BestStart. This information may be updated from time to time.

BestStart's system for complying with applicable privacy requirements includes:

• Our commitment to compliance with privacy requirements
• Our policy and approach to privacy, as explained in this information;
• Our resources allocated to privacy, including our technology systems and services; and
• Our people and the training and education we undertake.

Collecting Personal Information

We collect personal information for the purpose of providing early childhood education and care for your child.  This information includes names, contact details, dates of birth, ethnicity, iwi, gender, billing information, health status, medications and various permissions set out in the enrolment form.

We collect this information in our enrolment form and any subsequent advice updating that information.

The personal information we ask you to provide on your child’s enrolment form is to ensure BestStart meets the licensing requirements of the Ministry of Education. 

Accessing BestStart systems and websites will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed

Using and Disclosing Personal Information

The personal information we ask you to provide on your enrolment form is required to enable
BestStart to enrol your child in our programme, provide the best possible care and education for
your child, to observe and monitor your child’s progress to encourage all areas of their
development.

We also use personal information for a variety of statistical purposes but always ensure that no individual can be identified.

Visitors to our website

We may collect personal information about you when you use and access our website. This
includes online enquiry forms to ask about enrolling with us. Information provided at this time
includes your first and last name, contact details and your child’s name and date of birth. This
information will be used to assist you with your enrolment enquiry.
While we do not use browsing information to identify you personally, we may record certain
information about your use of our website, such as which pages you visit, the time and date of
your visit and the IP address assigned to your computer.

Cookies

Like other websites, BestStart uses 'cookies'. Cookies are small files used to store information
including visitors' preferences, and the pages on the website that the visitor accessed or visited.
The information is used to optimize your experience by customizing our web page content based on browser type and/or other information. You can disable cookies through your internet
browser, but our website may not work as intended for you if you do so.
Google and Facebook are third-party vendors on our site. We use cookies to serve ads to our
site visitors based upon their visit to www.best-start.org.

Additional third-party platforms

LiveChat: We collect personal data using LiveChat, Inc. for online chat support.
https://www.livechatinc.com/legal/privacy-policy/
Unbounce: We collect lead data using forms built using the Unbounce platform.
https://unbounce.com/privacy/

Direct marketing

We may send you direct marketing communications and information about services that we
consider may be of interest to you. These communications may be sent in various forms,
including mail, SMS or email, in accordance with applicable marketing laws. If you indicate a
preference for a method of communication, we will endeavour to use that method whenever
practical to do so. You can opt-out of these materials at any time by contacting us or using the
unsubscribe link.

Storing Personal Information

BestStart takes active measures to ensure the security and privacy of personal information it
holds is protected from misuse, interference, loss and unauthorised access, modification or
disclosure.
All our ICT devices, storage and channels are subject to continuous monitoring, logging analysis
and audit. BestStart may choose, at its discretion, to contract a third party to perform those
functions.
All personal information is stored at secure premises using good quality security protocols and
strict backup procedures both onsite and offsite in “air gapped” containers.
All security systems are regularly reviewed and updated to maintain the integrity of the BestStart
security posture.

BestStart system and websites may contain links to external websites. BestStart is not
responsible for the content or privacy policies that govern such external websites.
The personal information you supply is held for seven years.
We draw your attention to the Permissions, Privacy Act and Policy Statement in your Enrolment
Agreement Form.
If you have any questions, please contact info@best-start.org or the BestStart Privacy Officer
[name?] at privacy@best-start.org.